Terms of service
1. The website and the demo
You may use denterios.com and the live demo at demo.denterios.com to evaluate the product. The demo contains fictional data only and resets every night. You agree not to enter real patient information into the demo, not to attempt to access other users' data or the underlying infrastructure, not to probe or overload the service, and not to share demo login details we gave you with third parties. We may end demo access at any time.
2. Services for clinics
Denterios for a real clinic is provided under a written agreement between the clinic and us that describes the scope, prices, timeline, support and data protection terms. That agreement, together with the data-processing agreement, takes precedence over these terms where they differ. Nothing on this website is a binding offer until such an agreement is signed.
3. Accounts
Each person receives their own login. You are responsible for keeping your password and two-step codes private and for everything done under your login. Tell us promptly if you believe a login has been compromised; we can revoke it immediately.
4. Prices, payment and refunds
- Prices are quoted in Jordanian dinars and exclude sales tax unless stated. The price list we give you is valid for the period printed on it.
- Subscription. Monthly or yearly, with set-up, hosting, backups, updates and support included.
- 24-month plan. Monthly payments for 24 months, with nothing due on signing. After the last payment the clinic receives a perpetual licence and the care retainer continues. To finish early, pay the remaining months and the licence is granted then.
- Licence purchase. A one-time fee for a perpetual licence for your clinic, plus a monthly care retainer for hosting, backups, updates and support, required while we host the system. If the clinic cancels before go-live, we refund what was paid less the value of work already delivered (set-up, migration, training), itemised in writing. After go-live the licence fee is not refundable.
- Self-hosted licence. By separate agreement only. The clinic runs a copy of the software on its own servers, for internal use by the clinic or clinic group only, with no resale, sharing or redistribution. Updates and support are not included unless agreed in a separate contract.
- Billing and cancellation. Payment schedule and method as agreed in your contract, billed against an invoice. A subscription or care retainer can be cancelled at any renewal with 30 days' notice; the current period is not refunded, and your data is exported to you in standard formats. If we fail to provide the service described for more than 5 consecutive days for reasons within our control, that month is refunded in full.
- Additional work is quoted in advance and invoiced on delivery.
- Referral programme. When a clinic you refer signs with us, you receive a one-time credit of 10% of what that clinic pays in its first year, added when it pays its first bill and used against your next payments. The credit is not paid in cash. You also get 5% off your own bill for as long as that clinic stays a paying client, stacking per referral up to 100% and applied to what you pay after any discount (the care retainer for licence holders). We may change the programme for future referrals; benefits already earned are honoured.
5. Ownership and data
Your clinic's data is yours. You can export it at any time and have it deleted when the agreement ends. The Denterios software, its code, designs and documentation remain ours. Your clinic receives a licence to use the software as described in its agreement; no plan transfers ownership of the software. Sample X-rays in the demo are used under a Creative Commons licence and may not be extracted for other purposes.
6. What we do not promise
The website and demo are provided as they are. For real clinics, our commitments on availability, support and backups are the ones in the written agreement. We are not liable for indirect losses, lost profits or data entered into the demo. Our total liability for a clinic engagement is limited to the fees paid by that clinic in the preceding 12 months, except where the law does not allow such a limit.
7. Law and disputes
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction, unless a clinic agreement states otherwise. We will always try to resolve a problem directly first.
8. Changes and contact
We may update these terms; the date at the top shows the current version. Questions: WhatsApp +962 79 514 2689 or email contact@denterios.com.